Professional Transcription Services

Information We Collect

We collect information you provide directly to us, such as when you create an account, request services, or contact us. This may include:

• Name, email address, and phone number
• Audio files and content for transcription
• Payment information (processed securely by third parties)
• Communication preferences

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our transcription services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All transcription work is performed in secure environments with signed confidentiality agreements.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Audio files are typically deleted within 30 days of project completion unless otherwise requested.

Your Rights

You have the right to access, update, or delete your personal information. You may also object to or restrict certain processing of your data. Contact us at [email protected] to exercise these rights.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Precise Minutes LLC
2847 Broadway Suite 305
New York, NY 10025
Phone: +1 (212) 555-0847
Email: [email protected]

Service Agreement

By using our transcription services, you agree to these terms and conditions. Precise Minutes LLC provides professional transcription services for business, legal, and personal use.

Service Quality

We guarantee 99% accuracy for clear audio recordings. Accuracy may be affected by poor audio quality, heavy accents, or technical issues. We provide free revisions for errors in clearly audible content.

Confidentiality

All audio files and content are treated as strictly confidential. Our transcriptionists sign non-disclosure agreements, and files are processed in secure environments compliant with HIPAA and other privacy regulations.

Payment Terms

Payment is due upon completion of services. We accept major credit cards and electronic payments. Bulk discounts are available for ongoing contracts.

Turnaround Time

Standard turnaround is 24-48 hours for most projects. Rush services are available for an additional fee. Delivery times are estimates and may vary based on audio complexity and length.

Client Responsibilities

Clients must provide clear audio files and any necessary context or terminology lists. You warrant that you have the right to transcribe the provided content and that it contains no illegal material.

Limitation of Liability

Our liability is limited to the cost of the transcription service. We are not liable for consequential damages or losses arising from the use of our services.

Contact Information

Precise Minutes LLC
2847 Broadway Suite 305
New York, NY 10025
Phone: +1 (212) 555-0847
Email: [email protected]

Digital Millennium Copyright Act Policy

Precise Minutes LLC respects the intellectual property rights of others and expects our clients to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and will respond to clear notices of alleged copyright infringement.

Copyright Infringement Notification

If you believe that content transcribed through our service infringes your copyright, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material claimed to be infringing and its location
• Your contact information (address, telephone, email)
• A statement of good faith belief that the use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner

Designated Agent

Please send DMCA notices to our designated agent:

DMCA Agent
Precise Minutes LLC
2847 Broadway Suite 305
New York, NY 10025
Email: [email protected]

Counter-Notification

If you believe your content was wrongly removed due to a DMCA notice, you may file a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed material and its former location
• A good faith statement that removal was due to mistake or misidentification
• Your contact information and consent to jurisdiction

Repeat Infringer Policy

We reserve the right to terminate service to clients who repeatedly infringe copyright or provide content that violates intellectual property rights.

Contact Information

For questions about this DMCA policy:

Phone: +1 (212) 555-0847
Email: [email protected]

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service.

Right to Rectification

You have the right to request correction of any information you believe is inaccurate or incomplete.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions.

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you.

Right to Object

You have the right to object to our processing of your personal data under certain conditions.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance - to provide transcription services
• Legitimate interests - to improve our services and communicate
• Consent - for marketing communications (where applicable)
• Legal obligation - to comply with legal requirements

Data Controller

Precise Minutes LLC is the data controller for your personal information.

Contact Our Data Protection Officer

For any questions about data protection or to exercise your rights:

Data Protection Officer
Precise Minutes LLC
2847 Broadway Suite 305
New York, NY 10025
Phone: +1 (212) 555-0847
Email: [email protected]

Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with your local supervisory authority.